What details to screenshot before confirming a crypto swap

05 September 2026

Before you confirm a crypto swap, screenshot the swap details page showing the receiving address, the exact amount you are sending, the expected amount you will receive, and the transaction ID or order reference number. These four pieces of information are the minimum evidence you need if something goes wrong and you must contact support or file a dispute.

Why screenshots matter

Swaps happen on third-party systems. The exchanger does not know your intent, only what the data shows. If the swap fails, partial fills, or sends funds to the wrong chain, you will need to prove what you agreed to. Screenshots are the only record you control. The exchanger's logs may be incomplete, delayed, or inaccessible to you. A screenshot taken at the moment of confirmation is your independent witness.

What to capture in detail

1. The receiving address - Show the full address you are sending to. Do not crop it. A single mistyped character in a support ticket can mean the difference between a refund and a permanent loss. Screenshot the address field, not just the QR code. QR codes can be scanned incorrectly.

2. The sending amount and asset - Capture the exact number of coins or tokens you are depositing, including decimals. If the swap interface shows a fee deducted from your deposit, include that figure too. The exchanger may later claim you sent less than the minimum or that the fee was higher than displayed.

3. The expected output - The amount of the other asset you should receive, plus any network fee or exchange fee shown. This is your baseline for a complete swap. If you receive less, you have grounds to ask why.

4. The order ID or transaction reference - Every swap generates a unique identifier. It might be called an order ID, swap ID, or reference number. It is not the same as a blockchain transaction hash. The hash comes later, after the deposit is confirmed. The order ID is what the exchanger uses to find your swap in its system. Screenshot it before you close the page.

5. The timestamp and date - Most swap interfaces show the time when you created the order. If not, your device's clock is visible in the screenshot. This helps match your record to the exchanger's logs.

What to do with the screenshots

Save them immediately to a folder you can access later. Do not rely on your phone's camera roll alone. Back them up to a cloud drive or email them to yourself. Label the file with the date and the asset pair. If the swap completes correctly, you can delete them. If it does not, you will need them within hours, not days.

When things go wrong

If the swap fails, the exchanger will ask for the same details you just captured. They will also ask for the transaction hash of your deposit. That hash appears on the blockchain after the network confirms the transaction. You can find it in your wallet's history. Do not paste a screenshot of the wallet interface unless the hash is clearly visible. The exchanger needs the hash text, not an image of it.

The next step after confirming

After you have screenshots and have sent the deposit, the page "Swapping crypto safely" explains what to watch for during the swap itself - timing, confirmations, and when to escalate. You should read that page before you make your first swap, not after something breaks.

A final note on screenshots as evidence

Screenshots can be edited. Exchangers know this. They are not absolute proof. But they are better than nothing. A screenshot taken at the moment of confirmation, with the order ID visible, is far more credible than a description typed from memory. In a dispute, the party with the better record usually wins. Make sure that party is you.

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